Questions, answered

Open the app, pick a service, and tap "Take a token". You get a real queue number and a QR-code slip right away -- no paperwork.

Your token's own page updates live: your number, how many people are ahead of you, and an estimated wait. Use "Scan QR" on the landing page to jump straight to your slip's page by scanning its code.

Yes. Enter the ticket code in the app to claim it. The phone number on the ticket has to match the phone number on your account, or the claim is refused.

Yes, as a paid appointment. Booking holds your slot for 10 minutes and mints your queue number immediately, so your place is fair even before payment finishes -- it just isn't confirmed until you pay.

No. You can have at most 2 unpaid holds at once, across every service and doctor. Pay for one or let it expire before starting another.

No. One booking per start time -- a second booking attempt at a time you already hold is refused.

If a called token isn't served within the service's no-show window, it's automatically marked no-show and skipped -- no staff action needed.

A booked slot that isn't checked in for within 15 minutes of its start time is automatically marked no-show.

Yes. Senior and pregnant patients can be verified by a staff member for a priority lane, which moves your ticket ahead in the queue.

English by default. Notifications and this help assistant can also answer in Hindi or Punjabi.

Cancel at least 2 hours before your slot and you get an automatic full refund. Cancel later, and it isn't automatic -- an admin can still approve one manually.

You get an automatic full refund. You don't need to cancel anything yourself.

No. Walk-in/cash payments are non-refundable. The automatic-refund policy above only applies to online prepaid bookings.

Not right now -- payments run in Razorpay test mode, so no real money moves. Use the test card 4111 1111 1111 1111 with any future expiry date and any CVV.

The doctor's own fee on file. It's never something you or the app can change at checkout.

Open your desk and tap "Call Next". It pulls the next real waiting ticket for your desk in priority-and-arrival order, and refuses if your desk is already serving someone.

No. The database itself guarantees a waiting ticket can only ever be claimed by one desk, verified live under real concurrent load.

Use the priority-verification action on their ticket. Only the senior and pregnant lanes can be set this way, and it moves them ahead in the queue.

Yes -- no-shows by service, average wait by hour, busiest counters, token volume trends, and a daily AI-generated operations summary.

Type a question in plain English, Hindi, or Punjabi and an AI assistant answers using only real numbers from your own organization's queue data -- never invented figures, and never another organization's data.

Yes, on demand, once your organization has enough real completed tickets. It refuses to retrain on too little real data rather than fit noise and call it a model.

Your name, phone number, and your own queue activity (tickets, appointments, notifications) for the hospital you use WaitWise with. Nothing more.

No. The database itself enforces that a patient only ever sees their own tickets, notifications, and profile -- staff and admins only ever see their own organization's data.

Only what's needed to answer the specific question asked, drawn from your own organization's real data -- it's never sent anywhere else and never used to identify you to a third party.

WaitWise isn't on the App Store yet -- install it through SideStore, following the three steps shown on the website's "Get the app" section. Once installed, it can update itself like a normal app.

Download the APK directly from the website's "Get the app" section, or scan the QR code shown there from your phone.